Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ) – New Galaxy Garments

1. What products do you sell?

We offer a wide range of fashion for the entire family including kidswear, men’s wear, and women’s collections such as sarees, kurtis, lehengas, frocks, shirts, T-shirts, jeans, and more.

2. Are your products affordable?

Yes. We are a retailer closely connected with manufacturing, which allows us to offer trendy and quality clothing at more affordable prices compared to many other stores in India.

3. What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)

  • UPI

  • Debit/Credit Cards

  • Net Banking

4. Do you offer Cash on Delivery (COD)?

Yes, we offer COD. However, COD orders require verification via call or message before dispatch.

5. How long does delivery take?

  • Prepaid Orders: 3–5 business days

  • COD Orders: 5–7 business days

6. When will my order be shipped?

  • Prepaid orders are shipped within 24 hours (except Sundays and government holidays)

  • COD orders are shipped after successful verification

7. Do you provide free shipping?

Yes, we offer free shipping on selected orders.

8. Can I cancel or change my order?

  • Prepaid orders: Within 3 hours of placing the order

  • COD orders: Within 24 hours or during the verification call
    Once shipped, orders cannot be cancelled or modified.

9. What is your return policy?

We follow a No Return Policy except in cases of:

  • Wrong item delivered

  • Damaged product

An unboxing video is mandatory to request a return.

10. Do you offer exchanges?

Yes, exchanges are allowed for:

  • Wrong item

  • Damaged product

  • Size misfit

Unboxing video is required for all exchange requests.

11. How do I get a refund?

Refunds are processed only for approved return cases (wrong or damaged items).
After inspection, the amount (after deducting shipping charges) will be refunded to your original payment method within 7–15 business days.

12. Is unboxing video really required?

Yes, it is mandatory for any return or exchange claim. Without it, requests will not be accepted.

13. Which courier partners do you use?

We ship through trusted logistics partners such as DTDC, Blue Dart, Delhivery, XpressBees, Ekart, Amazon Shipping, and Shadowfax via Shiprocket.

14. What if I receive the wrong or damaged product?

Please contact us immediately within 48 hours with an unboxing video. We will verify and arrange a return or exchange.

15. How can I contact you?

You can reach us via:

16. Are your policies subject to change?

Yes, all policies may be updated from time to time. The final decision in all cases rests with New Galaxy Garments.

17. Are your services available across India?

Yes, we deliver across India.

If you still have questions, feel free to contact us — we’re always here to help!